FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We currently ship anywhere within the USA! Whether you're in the heart of the city or a small town, we’re excited to get your order to you. If you're outside the U.S. and hoping to shop with us in the future, stay tuned—we’re always working on expanding!

How long does shipping take?

We offer a variety of shipping options within the United States:


  • Express Shipping (1–2 business days)

  • Standard Shipping (3–4 business days)

  • Economy Shipping (5–8 business days)

All shipping options and delivery times will be displayed at checkout based on the method you select. Please allow 1–2 business days for processing before your order ships.

How do I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information (when available). You can use this tracking number to monitor your package’s progress.

Please note, it is the customer’s responsibility to track the order and ensure receipt of the package. If you need any assistance or have concerns along the way, don’t hesitate to reach out!

Returns

How do I return an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themodestbratdoll@gmail.com.

How long does it take to process my return?

We strive to process all returns as quickly as possible. Once we receive your returned item(s), please allow 3-5 business days for our team to inspect and process the return. After approval, any eligible refund will be issued to your original payment method within 5-7 business days.

If you have any questions during this time, feel free to reach out— we’re here to help!

Can I exchange for a different item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.